What is done to prepare my apartment for move in?
Your future home will be painted, cleaned, and carpets will be steam cleaned for your move in. We will do a walk through with you on your move in day to inspect the unit.
Archives: FAQ
Collection of FAQs
What do I do if I am locked out of my apartment?
We have emergency maintenance available for after hours lock outs. There is a fee for lock outs.
Do I have to be present for service to be performed?
You are not required to be present for our service technicians to work on your maintenance issue. If you prefer to be home, please include that in your work order and we will do our best to accommodate.
What do I do if I have a maintenance issue?
You can submit a non-emergency work order through the online portal or call the office for assistance. If you have an emergency such as flooding, no heat or air in extreme weather, call our emergency maintenance line for immediate assistance.
Do you have on site maintenance?
Maintenance is on site Monday through Friday from 9AM to 4:30PM. We have on-call maintenance available for after hours emergencies.
What is the nearest cross street?
Dixie Street and Waterfront Drive
What are the school zones for this community?
Elementary School: South Knoxville Elementary School Middle School: South Doyle Middle School High School: South Doyle High School
In what neighborhood is South Banks located?
South Banks is right across the river from Downtown in the South Knoxville neighborhood of Old Sevier. It’s a popular neighborhood full of restaurants, outdoor activities, and breweries.
Is there public transportation available at this community?
Yes, the KAT Bus Route 40 has stops along Sevier Avenue, about a 5 minute walk from our leasing office.
Are there quiet hours for the common areas?
Quiet hours are from 10PM to 8AM